What you should ask from an IT technician

Not all technicians work the same way. We explain what you should expect from good technical service.

Clear communication

A good technician should: - Explain the problem in normal language - Tell you what they're going to do - Inform you of the cost before starting - Keep you updated on progress

Prior quote

Before touching anything: - Problem diagnosis - Clear quote - Estimated time - Your approval before proceeding

Documented work

You should receive: - Report of what was done - Changes applied - Recommendations - Detailed invoice

Lasting solutions

Not just patches: - Fix the cause, not the symptom - Prevent future problems - Explain how to avoid it - Follow-up afterwards

Respect for your data

Mandatory: - Total confidentiality - No snooping in your files - Backups before touching anything - Return everything as it was

Reasonable availability

You should be able to: - Contact easily - Receive response in reasonable time - Schedule convenient appointments - Have support when you need it

Training included

A good technician: - Teaches you to prevent problems - Explains how to use solutions - Answers your questions - Makes you more autonomous

Honesty

Should tell you: - If something can't be fixed - If buying new is cheaper - If you can do it yourself - If they don't know something (and seek help)

Work guarantee

You should have: - Guarantee of work done - Post-service support - Return free if problem persists - Everything in writing

Warning signs

❌ Doesn't explain anything ❌ Starts without quote ❌ Takes forever ❌ Always finds "more problems" ❌ Doesn't give invoice ❌ Disappears after payment

Looking for a technician who meets all this? This is how we work.